1. Information We Collect

We collect various types of personal and financial information to provide you with secure and efficient banking services. The information we collect includes but is not limited to:

1.1 Personal Identification Information

• Name and contact information: Full name, residential address, correspondence address, email address, and telephone numbers
• Government-issued identification: Aadhaar number, PAN card, passport, driver's license, voter ID
• Demographic information: Date of birth, gender, nationality, marital status
• Biometric data: Fingerprints, photographs as required for KYC compliance

1.2 Financial Information

• Bank account numbers and details
• Credit and debit card information
• Transaction history and banking patterns
• Income and employment details
• Credit history and credit scores
• Investment portfolios and asset information
• Loan applications and repayment history

1.3 Digital and Technical Information

• IP addresses and device identifiers
• Browser type and operating system
• Login credentials and authentication data
• Cookies and tracking data from our website and mobile applications
• Geolocation data when using mobile banking services

2. How We Use Your Information

Your personal information is used exclusively for legitimate banking purposes and to enhance your banking experience. We utilize your data for the following purposes:

2.1 Service Provision and Account Management

• Opening and maintaining your bank accounts
• Processing deposits, withdrawals, and fund transfers
• Issuing debit cards, credit cards, and checkbooks
• Managing loan applications, disbursements, and collections
• Providing investment and insurance products
• Facilitating net banking and mobile banking services

2.2 Security and Fraud Prevention

• Verifying your identity during account opening and transactions
• Monitoring suspicious activities and preventing fraud
• Implementing anti-money laundering (AML) measures
• Complying with Know Your Customer (KYC) regulations
• Protecting against unauthorized access to your accounts

2.3 Communication and Customer Service

• Sending account statements and transaction alerts
• Notifying you about new products and services
• Responding to your inquiries and resolving complaints
• Conducting customer satisfaction surveys
• Providing personalized banking recommendations

2.4 Legal and Regulatory Compliance

• Complying with Reserve Bank of India (RBI) directives
• Meeting tax reporting obligations
• Responding to court orders and legal processes
• Maintaining records as required by banking laws
• Reporting to credit information companies (CICs)

3. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

3.1 Service Providers and Business Partners

• Technology service providers for IT infrastructure and cybersecurity
• Payment processors and card networks (NPCI, RuPay, Visa, Mastercard)
• Customer verification and authentication service providers
• Document management and archival services
• Marketing agencies for authorized promotional activities

3.2 Financial and Regulatory Entities

• Reserve Bank of India (RBI) and other banking regulators
• Credit Information Companies (CIBIL, Equifax, Experian, CRIF High Mark)
• National Payments Corporation of India (NPCI)
• Deposit Insurance and Credit Guarantee Corporation (DICGC)
• Securities and Exchange Board of India (SEBI) when applicable

3.3 Legal and Government Authorities

• Law enforcement agencies investigating financial crimes
• Income Tax Department for tax compliance
• Courts and tribunals in response to legal orders
• Financial Intelligence Unit (FIU) for suspicious transaction reporting

3.4 Corporate Transactions

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections.

4. Data Security Measures

We implement comprehensive security measures to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction:

4.1 Technical Security Controls

• Encryption: 256-bit SSL/TLS encryption for all data transmission
• Secure servers: Firewalls, intrusion detection systems, and secure data centers
• Multi-factor authentication: OTP, biometric verification, and security tokens
• Regular security audits: Annual penetration testing and vulnerability assessments
• Data backup: Regular encrypted backups stored in secure locations
• Network security: Virtual Private Networks (VPN) and secure communication channels

4.2 Administrative Security Measures

• Strict access controls limiting employee access to customer data
• Regular security training for all staff members
• Confidentiality agreements with employees and service providers
• Incident response plan for data breaches
• Regular review and update of security policies

4.3 Physical Security

• Restricted access to server rooms and data centers
• CCTV surveillance at all banking premises
• Secure document storage and disposal procedures
• Visitor management systems at branch locations

5. Your Rights and Choices

As a valued customer of Chhatarpur District Central Co-operative Bank, you have the following rights regarding your personal information:

5.1 Access and Transparency

• Right to access your personal information held by the bank
• Right to obtain copies of your data in a readable format
• Right to know how your information is being used
• Right to understand with whom your data is shared

5.2 Correction and Updating

• Right to request corrections to inaccurate information
• Right to update your contact details and personal information
• Right to complete incomplete data records

5.3 Control and Consent

• Right to opt-out of marketing communications
• Right to withdraw consent for non-essential data processing
• Right to manage cookie preferences on our website
• Right to disable location tracking on mobile applications

5.4 Deletion and Portability

• Right to request deletion of your data (subject to legal retention requirements)
• Right to data portability for transferring accounts to another bank
• Right to close accounts and discontinue services

5.5 Complaint and Redressal

• Right to file complaints regarding privacy violations
• Right to escalate concerns to the Banking Ombudsman
• Right to seek compensation for data breaches

6. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy and to comply with legal and regulatory requirements:

• Active account data: Retained throughout the duration of your relationship with the bank
• Transaction records: Maintained for 10 years as per RBI guidelines
• KYC documents: Retained for 10 years after account closure
• Loan records: Maintained for 10 years after loan closure
• Marketing data: Retained until consent is withdrawn
• Inactive accounts: Data archived securely; deletion after regulatory retention period expires

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your online banking experience:

7.1 Types of Cookies We Use

• Essential cookies: Necessary for website functionality and security
• Performance cookies: Help us understand how visitors use our website
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Provide insights for improving our services

7.2 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some features of our online banking services.

8. International Data Transfers

While we primarily process data within India, certain services may require international data transfers. In such cases, we ensure adequate safeguards are in place, including:

• Adherence to RBI guidelines on cross-border data transfers
• Standard contractual clauses with international service providers
• Verification that recipient countries have adequate data protection laws
• Encryption and secure transmission protocols

9. Children's Privacy

Our banking services are not intended for individuals under the age of 18 unless they are operating minor accounts under parental/guardian supervision. We do not knowingly collect personal information from minors without appropriate consent. Parents or guardians may open and manage accounts on behalf of minors in accordance with banking regulations.

10. Changes to This Privacy Policy

We reserve the right to update this privacy policy periodically to reflect changes in our practices, legal requirements, or technological developments. Significant changes will be communicated through:

• Notifications on our website homepage
• Email alerts to registered customers
• SMS notifications to your registered mobile number
• Notices at branch locations

We encourage you to review this privacy policy regularly to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal information, please contact us:

Privacy Officer

Grievance Redressal

For complaints or grievances related to privacy matters, you may also contact:

• Banking Ombudsman: Reserve Bank of India, Bhopal Regional Office
• RBI Complaint Portal: https://cms.rbi.org.in

12. Regulatory Compliance

This privacy policy is formulated in compliance with:

• Reserve Bank of India (RBI) Master Directions on Data Security
• Information Technology Act, 2000 and IT Rules, 2011
• Banking Regulation Act, 1949
• Prevention of Money Laundering Act (PMLA), 2002
• Credit Information Companies (Regulation) Act, 2005
• Digital Personal Data Protection Act, 2023
• RBI Cyber Security Framework for Banks

13. Our Commitment to You

At Chhatarpur District Central Co-operative Bank, we are committed to maintaining the highest standards of data privacy and security. Your trust is our most valuable asset, and we continuously strive to protect your personal and financial information with unwavering dedication. We believe that transparency, accountability, and respect for your privacy are fundamental to our banking relationship.